What is BPO

BPO (business process outsourcing) can be defined as the contractual service to completely manage, deliver and operate one or more (typically IT intensive) business processes or functions.

This could include anything from insurance claim processing to contact center operations to payroll processing among others. A more simplified way to think of BPO is to compare it to the functions most organizations include in the general and administrative category, specifically back office and administrative functions.

Some of the key business processes and functions that are outsourced and form a large part of the BPO market are administration, finance and accounting, human resources, payment services, manufacturing services, distribution, logistics, sales and marketing, customer care among others.

Efficient handling of BPO services reduces overhead costs and helps the Corporate to concentrate on the Core Competency Business and this in turn improves performance, maximizes shareholder value and helps realize the Business Goal.